IT Manager

What we do

Vypr is a Manchester HQ’d Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products faster.  

 We’re a scale-up business with huge growth ambitions. We’ve proved product market fit with our existing offering and now we’re ready to scale at pace. We’re using scalable new technology to reimagine our product intelligence platform with limitless future potential, from personalisation to AI-enhanced insight.

Things that you will do 

• Lead day-to-day IT operations across our Manchester office and hybrid/remote users

• Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks and end-user devices

• IT service management: ticketing, SLAs, documentation and asset tracking

• Build and execute an IT roadmap aligned to business goals and growth

• Identify, evaluate and implement technologies that improve productivity, collaboration and scalability

• Advise the CPO on IT trends, budgets, risks and optimisation opportunities

• Own security execution: device management, access control, patching and vulnerability management

• Maintain data protection: policies, backups, disaster recovery (DR) and business continuity plans (BCP)

• Partner with compliance and engineering to align internal IT

• Manage our third-party service providers (MSPs)

• Build vendor relationships and work with our finance team on procurement and contracts for value and performance

• Coach employees on best-practice technology use and security awareness

• Champion a culture of proactive IT support and continuous improvement

What you will be responsible for 

• Availability, performance and resilience of internal IT

• Overall IT security posture: GDPR, ISO 27001 and Cyber Essentials

• Access control/SSO/MFA, endpoint management, patching and vulnerability remediation

• Backups, DR/BCP plans and adherence to data protection policies

• SLA adherence and high employee satisfaction with IT support

• Cost control, procurement and ROI of technology investments

• Contract management, performance and value for money from suppliers

• Accurate asset lifecycle tracking and high-quality documentation

• Reduction of tech debt and operational inefficiencies

• Reliable support for hybrid work and mixed Mac/Windows environments

What you are good at

• Hands‑on technical depth: Azure, Microsoft 365 admin, networking/VPNs and identity management

• Translating technical needs into business outcomes; stakeholder management 

• Road mapping, prioritisation and aligning IT to company objectives 

• Security mindset: Risk assessment, policy enforcement, vulnerability/patch management and compliance alignment (GDPR/ISO 27001/Cyber Essentials). 

• Managing vendors and building cross-functional relationships

• Designing and improving ticketing workflows and SLAs

• Budgeting, vendor negotiation and ROI analysis

• Documentation and training to uplift adoption and security awareness

• Supporting growth-stage environments and hybrid workforces

Desirable qualification/experience

• M365 administration

• Azure AD administration 

• Apple/Mac administration 

• Slack administration 

• ITIL (Foundation or higher) 

What’s important to you 

At Vypr, we value being Agile by embracing flexibility, making quick, informed decisions, and driving continuous improvement. We believe in being Candid, fostering a transparent, trusting environment where ideas are challenged with care, and celebrating team successes.

We are Driven by Results, promoting inclusivity, accountability, and ambition, ensuring goals are met and contributions are valued. Lastly, we value Caring, showing empathy, supporting charitable initiatives, and creating a safe, friendly work environment for all team members. 

What we offer

• Hybrid working

• Company paid medical cashplan  

• Enhanced annual leave  

• Work from anywhere up to 4 weeks a year  

• Access to a global benefits and reward platform  

• Access to well-being support, including an Employee Assistance Programmes  

• Life Assurance  

• Day off on your birthday  

• Volunteering day  

• Enhanced parental leave

What next?  

Our Talent Selection process focuses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans, as well as the context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and visit our Manchester HQ.