Head of Panel Operations

We’re looking for a Head of Panel Operations to join our fast-growing team at Vypr. This is a hands-on leadership role where you’ll shape and deliver our global panel strategy, ensuring data quality and scalability as we expand into new markets. You’ll lead a talented team, build strong supplier partnerships, and explore innovative approaches to consumer intelligence – all while playing a key part in the next stage of our scale-up journey.

What we do

Vypr is a Manchester HQ’d Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products, faster. 

We’re a scale-up business with huge growth ambitions. We’ve proved product market fit with our existing offering and now we’re ready to scale at pace. We’re using scalable new technology to reimagine our product intelligence platform with limitless future potential, from personalisation to AI enhanced insight. 

The Panel Operations team is responsible for panel management and data quality of our UK proprietary panel, and for the sourcing and management of our partners’ global proprietary panels in over 20 markets. 

Things that you will do

Lead the team to deliver the Panel Operations strategy.

1. Ensure that Vypr can deliver consumer responses globally by via consumer panels.

Grow our International Footprint via panel supplier partners, including
– Sourcing audience suppliers, establishing & managing relationships, enhancing margin while meeting customer needs (volume, speed and specific targeting)

2. Investigate and establish relationships with existing businesses with viable consumer memberships that can be leveraged for insight

3. Creating proprietary solutions in specific markets – assessing the viability, then building proprietary solutions ensuring they are cost effective by:
– Working with the product team to create a new app and separate brand
– Optimising Panel design and on-going management to ensure representativeness, speed of close, panel health

4. Ensure that data quality remains an integral part of the Vypr DNA for all panel solutions

5. Assess Complimentary revenue generating panel initiatives
– Data Strategy/Productisation
– Defining and creating ‘premium’ panels
– Monetising proprietary panels

6. Investigate alternative methods of gathering consumer intelligence with latest routes and technologies
– Complimentary behavioural data sources (e.g. social media scraping, augmented data, digital twins/synthetic data)
– Alternative survey routes: in-ad surveys, social media surveys

7. Lead by example. Despite being the leader of this team, this is a hands-on role where you will be expected to drive continual business improvement and drive action alongside your team

What you will be responsible for

Working with the COO to define and delivery the annual & future Panel Operations Strategy

Reporting & Communicating progress effectively to all levels
– Create and share internal Panel Operations updates to keep the COO and wider business informed and educated
– Update and maintain panel KPI reports and reporting dashboards, and support the implementation of quality improvement plans to achieve or exceed targets

Managing the team
– Ensure the team is engaged and is executing the right activities that will deliver against the strategy
– Ensure we are maximising reasonable output while being adequately resourced

Effective management and allocation of the Panel Operations budget

What you will be good at

• You will be a strategic thinker who can own and execute initiatives, maximising operational efficiency
• A natural networker, you will seek out opportunities and move with speed
• You build and manage supplier relationships with ease
• You are data savvy with a clear ability to analyse consumer behaviour, spot trends and identify patterns
• As a clear and inspirational communicator (both written and verbal) you will be able to present clear rationale and tell compelling stories both internally and externally 
• You are adept at managing in all directions with team members and external suppliers 
• You demonstrate a can do attitude with ability to work in agile way and embrace change 
• As an effective problem-solver the wider team will feel supported and empowered to excel in their roles 
  

Whats important to you

Agile you will be able to move at speed while creating and following the right level of process to act as guardrails. You can task-switch easily as per the demands of the business 

Candid you will be open and collaborative, working closely with both with the wider Panel Operations team and cross-functionally 

Driven you will have exceptional standards of high quality, accuracy and time-keeping 

Caring you care about people and the impact we have on the world around us 

What we offer

• Hybrid working
• Company paid medical cashplan 
• Enhanced annual leave 
• Work from anywhere up to 4 weeks a year 
• Access to a global benefits and reward platform 
• Access to well-being support, including an Employee Assistance Programmes 
• Life Assurance 
• Day off on your birthday 
• Volunteering day 
• Enhanced parental leave 
  

What next? 

Our Talent Selection process focusses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans as well as context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and to visit our Manchester HQ.