Customer Growth Partner

What we do

Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. 

As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product-market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalisation to AI-enhanced insights. 

The Customer Growth Team at Vypr is dedicated to driving exceptional client success through strategic account management and innovative growth solutions. Our team focuses on retention and expansion, ensuring clients realise maximum value from Vypr’s market-leading product intelligence platform.

We build strong, long-term relationships with key stakeholders, leverage insights to uncover new opportunities, and coach our team to deliver unparalleled customer experiences and drive revenue growth across diverse sectors. We’re looking for someone to be part of a dynamic, results-oriented team committed to client satisfaction and business excellence. 

Things that you will do 

• Managing the account portfolio throughout the contract life-cycle from onboarding to renewal 

• Achieving revenue growth across accounts by embedding and expanding customer usage  

• Creating new growth opportunities within parent/subsidiary companies 

• Create and execute account growth plans, including P&L responsibility  

• Develop customer relationships to ensure Vypr plays a pivotal role in their insight mix and that Vypr remains Front of Mind 

• Working with customers to establish their KPIs and ensuring Vypr positively impacts on these 

• Upsell relevant additional features of Vypr to clients throughout the course of their annual licence 

• Prepare and agree renewal contracts (support will be given from the Compliance Manager) 

• Training customers on the Vypr platform 

• Working with customers to solve their business problems / enable them to generate required insights through Vypr 

• Delivering exceptional account management experience 

What you will be responsible for 

This role contributes to our ‘Customer’ pillar within our Visions, Objectives & Strategies. This involves making Vypr ‘Easy to Love and Hard to Leave’. Deliverables include:

• Net Revenue Retention of 107% by renewing customers with growth and executing upselling opportunities throughout customers’ licences 

• Generating leads to expand Vypr within our current customers and into their parent and subsidiary businesses 

• Moving customers to multi-year deals 

• Creating case studies with customers 

• Running customer Quarterly Business Reviews to demonstrate success and identifying growth opportunities 

• NPS >50 

What you are good at

• Taking the needs and requirements of your customer and matching them to the right solutions 

• Delivering world-class customer service 

• Problem solving 

• Confident, enthusiastic and hardworking 

• Good commercial acumen 

• Understanding of data and insights generation

• Great Excel skills to enable data manipulation and visualisation 

• Excellent presenter 

What’s important to you 

Agile – use your experience in account management to decide on the next possible step in unexpected situations 

Caring – supporting the wider team to ensure we hit team targets 

Driven – self-reliance to upskill and constantly learn and grow 

Candid – contributing to team discussions and creating new team processes 

What we offer

• Hybrid working

• Company paid medical cashplan  

• Enhanced annual leave  

• Work from anywhere up to 4 weeks a year  

• Access to a global benefits and reward platform  

• Access to well-being support, including an Employee Assistance Programmes  

• Life Assurance  

• Day off on your birthday  

• Volunteering day  

• Enhanced parental leave

What next?  

Our Talent Selection process focuses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans, as well as the context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and visit our Manchester HQ.