Strategic Customer Growth Partner

Vypr’s Strategic Customer Growth Partner is a Manchester-based hybrid role focused on managing and expanding key customer accounts to drive revenue growth through the company’s product intelligence platform,

What we do 

Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. 

As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product-market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI-enhanced insights. 

The Customer Growth Team at Vypr is dedicated to driving exceptional client success through strategic account management and innovative growth solutions. Our team focuses on retention and expansion, ensuring clients realize maximum value from Vypr’s market-leading product intelligence platform. We build strong, long-term relationships with key stakeholders, leverage insights to uncover new opportunities, and coach our team to deliver unparalleled customer experiences and drive revenue growth across diverse sectors. We’re looking for someone to be part of a dynamic, results-oriented team committed to client satisfaction and business excellence. 

Things that you will do  

• Managing your account portfolio throughout the contract life-cycle from on-boarding to renewal
• Achieving revenue growth across accounts by embedding and expanding customer usage and identifying new use cases for Vypr
• Creating growth opportunities within new teams as well as parent/subsidiary companies
• Create and execute account growth plans, including P&L responsibility
• Develop customer relationships to ensure Vypr plays a pivotal role in their insight mix and that Vypr remains Front of Mind
• Advising customers on best practice use of Vypr and building Vypr into their research mix
• Demonstrating to customers how they can build Vypr into their stage and gate processes and use Vypr at every stage of NPD
• Gaining a deep understanding of your customer’s objectives and needs, and be able to demonstrate ROI on their investment in Vypr
• Understanding Vypr competitive set, be able to compare and contrast competitor products and features with Vypr and identify how Vypr can be used in conjunction with other data sets and tools
• Prepare and agree renewal contracts (support will be given from the Compliance Manager)
• Delivering exceptional account management experience

What you will be responsible for 

This role contributes to our ‘Customer’ pillar within our Visions, Objectives & Strategies. This involves making Vypr ‘Easy to Love and Hard to Leave’. Deliverables include: 

• Net Revenue Retention of 112% by renewing customers with growth and executing upselling opportunities throughout customers’ licences, including international expansion
• Generating leads to expand Vypr within our current customers and into their parent and subsidiary businesses 
• Moving customers to multi-year deals 
• Creating case studies with customers 
• Running customer Quarterly Business Reviews to demonstrate success and identifying growth opportunities 
• NPS >50 

What you are good at

• Taking the needs and requirements of your customer and matching them to the right solutions 
• Delivering world-class customer service 
• Problem solving 
• Confident, enthusiastic and hardworking 
• Good commercial acumen 
• Understanding of data and insights generation 
• Great Excel skills to enable data manipulation and visualisation 
• Detailed understanding of Vypr platform or similar tool, consumer insights techniques / processes and FMCG / CPG / retailer industries. (Training will be provided for the Vypr platform during onboarding)
• Excellent presenter 

What’s important to you  

Agile – use your experience in account management to decide on the next possible step in unexpected situations 

Caring – supporting the wider team to ensure we hit team targets 

Driven – self-reliance to upskill and constantly learn and grow 

Candid – contributing to team discussions and creating new team processes 

What we offer  

• Hybrid working  
• Company paid medical cashplan  
• Enhanced annual leave  
• Work from anywhere up to 4 weeks a year  
• Access to a global benefits and reward platform  
• Access to well-being support, including an Employee Assistance Programmes  
• Life Assurance  
• Day off on your birthday  
• Volunteering day  
• Enhanced parental leave 

What next? 

Our Talent Selection process focusses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans as well as context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and to visit our Manchester HQ.